Outage in JumpCloud

Policy Service Degradation

Resolved Minor
March 11, 2025 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating reports of JumpCloud Device Policies failing to apply on macOS and Windows devices.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/12/2025 01:45AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/11/2025 09:33PM

The delays with policy deployment have returned to normal and we are continuing to monitor queues.

IDENTIFIED about 1 month ago - at 03/11/2025 08:51PM

There continues to be a delay in processing the application of new and modified device policies to macOS, Windows, and Linux systems.
During this time existing policies applied to devices will continue to function as expected but application of new policies and policy changes will be impacted.

INVESTIGATING about 1 month ago - at 03/11/2025 07:22PM

We are continuing to investigate reports of JumpCloud Device Policies failing to apply on macOS, Linux and Windows devices.

INVESTIGATING about 1 month ago - at 03/11/2025 06:43PM

We are continuing to investigate reports of JumpCloud Device Policies failing to apply on macOS, Windows, and Linux operating systems.

INVESTIGATING about 1 month ago - at 03/11/2025 06:08PM

We are continuing to investigate reports of JumpCloud Device Policies failing to apply on macOS, Linux and Windows devices.

INVESTIGATING about 1 month ago - at 03/11/2025 05:34PM

We are currently investigating reports of JumpCloud Device Policies failing to apply on macOS, Windows, and Linux operating systems.

INVESTIGATING about 1 month ago - at 03/11/2025 05:08PM

We are currently investigating reports of JumpCloud Device Policies failing to apply on macOS and Windows devices.

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