Outage in JumpCloud

Degraded JumpCloud Premium Chat

Resolved Minor
February 25, 2025 - Started 13 days ago - Lasted 31 minutes
Official incident page

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Outage Details

We are currently experiencing issues with the JumpCloud Premium Support Chat function. Customers are able to submit tickets via the Admin Console. Instructions for submitting tickets via the Admin Console can be found here: https://jumpcloud.com/support/contact-jumpcloud-support#submitting-a-support-ticket-from-the-admin-portal
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/25/2025 03:42PM

This incident has been resolved.

INVESTIGATING 13 days ago - at 02/25/2025 03:15PM

We are currently experiencing issues with the JumpCloud Premium Support Chat function. Customers are able to submit tickets via the Admin Console. Instructions for submitting tickets via the Admin Console can be found here: https://jumpcloud.com/support/contact-jumpcloud-support#submitting-a-support-ticket-from-the-admin-portal

Latest JumpCloud outages

Degraded Remote Assist Agent Service - 13 days ago
Device Propagation Delays - about 1 month ago
Degraded Directory Insights - about 1 month ago
RADIUS authentication in us-west-2 region - about 1 month ago
Degraded LDAP MFA Service - about 2 months ago

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