Outage in JumpCloud

Degraded Remote Assist Agent Service

Resolved Minor
February 25, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's Remote Assist Agent. We are investigating the cause of the issues currently, and will update the status event once resolved.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/25/2025 07:46PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 02/25/2025 07:20PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 02/25/2025 06:39PM

We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's Remote Assist Agent. We are investigating the cause of the issues currently, and will update the status event once resolved.

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