Outage in JumpCloud

Degraded Remote Assist Agent Service

Resolved Minor
February 25, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's Remote Assist Agent. We are investigating the cause of the issues currently, and will update the status event once resolved.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/25/2025 07:46PM

This incident has been resolved.

IDENTIFIED 13 days ago - at 02/25/2025 07:20PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 13 days ago - at 02/25/2025 06:39PM

We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's Remote Assist Agent. We are investigating the cause of the issues currently, and will update the status event once resolved.

Latest JumpCloud outages

Degraded JumpCloud Premium Chat - 13 days ago
Device Propagation Delays - about 1 month ago
Degraded Directory Insights - about 1 month ago
RADIUS authentication in us-west-2 region - about 1 month ago
Degraded LDAP MFA Service - about 2 months ago

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