Outage in JumpCloud
Degraded Support Portal Service
Resolved Minor
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Outage Details
We are currently investigating intermittent reports of Administrators being unable to submit support cases via the JumpCloud Admin Portal. Support cases can still be submitted by emailing support@jumpcloud.com. We are investigating the cause of the issues currently, and will update the status event once resolved.
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 06/10/2025 06:19AM
This incident has been resolved.
MONITORING
11 days ago - at 06/10/2025 06:10AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 06/10/2025 05:56AM
We are currently investigating intermittent reports of Administrators being unable to submit support cases via the JumpCloud Admin Portal. Support cases can still be submitted by emailing support@jumpcloud.com. We are investigating the cause of the issues currently, and will update the status event once resolved.
Latest JumpCloud outages
Policy results and Insights Degraded - 4 days ago
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Degraded System Insights Service - 15 days ago
Degraded Admin Console Service - about 1 month ago
Active Directory User Status Impacted - about 2 months ago
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