Outage in JumpCloud

Policy results and Insights Degraded

Resolved Minor

June 16, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.

Components affected

JumpCloud System Insights JumpCloud Directory Insights

Trusted by 1,000+ teams

Need to monitor JumpCloud outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/16/2025 05:40PM

This incident has been resolved.

MONITORING 10 months ago - at 06/16/2025 04:41PM

A fix has been implemented and we are still monitoring the results.

MONITORING 10 months ago - at 06/16/2025 04:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/16/2025 03:11PM

The issue has been identified and a fix is being implemented.

IDENTIFIED 10 months ago - at 06/16/2025 03:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 06/16/2025 02:15PM

We are continuing to investigate an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.

INVESTIGATING 10 months ago - at 06/16/2025 01:38PM

We are currently investigating an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.

Latest JumpCloud outages

LDAP Directory Processing Delay - 13 days ago

Directory Dispatch Delays - 15 days ago

Increased error rates with JumpCloud Agent backend. - about 1 month ago

Console slowness due to CloudFlare Network issue in Asia region - 5 months ago

Intermittent issues accessing the JumpCloud Admin portal - 5 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook