Outage in JumpCloud

IDM custom API Import integrations are showing as inactive

Resolved Minor
July 14, 2025 - Started 9 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 07/14/2025 09:59PM

This incident has been resolved.

MONITORING 9 days ago - at 07/14/2025 09:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 days ago - at 07/14/2025 08:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 07/14/2025 05:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 days ago - at 07/14/2025 04:59PM

We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.

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