Outage in JumpCloud

Windows MDM - Device Enrollment Failing

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue involving JumpCloud’s Windows MDM Service that is preventing device enrollment. We are investigating the cause of the issues currently, and will update the status event once an update is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 08:48PM

This issue has been resolved and Windows devices are now able to successfully enroll in MDM.

MONITORING about 2 months ago - at 09/10/2025 07:55PM

A fix has been implemented and we are continuing to monitor the results.

IDENTIFIED about 2 months ago - at 09/10/2025 07:02PM

We are continuing to work to implement a fix for this issue. During this time new Windows MDM device enrollments will continue to fail.

IDENTIFIED about 2 months ago - at 09/10/2025 05:43PM

We are still working to implement a fix for this issue. We will continue providing regular updates.

IDENTIFIED about 2 months ago - at 09/10/2025 04:09PM

We're still implementing a fix for this issue. We will provide another update within the hour.

IDENTIFIED about 2 months ago - at 09/10/2025 02:57PM

The issue has been identified and a fix is being implemented.

IDENTIFIED about 2 months ago - at 09/10/2025 02:49PM

We have identified the issue and are working on a fix.

INVESTIGATING about 2 months ago - at 09/10/2025 02:15PM

We are currently investigating an issue involving JumpCloud’s Windows MDM Service that is preventing device enrollment. We are investigating the cause of the issues currently, and will update the status event once an update is available.

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