Outage in JumpCloud
Remote-Assist Intermittent issues
Resolved MinorIncident Report
We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 11/11/2025 09:41AM
This incident has been resolved.
MONITORING
about 1 month ago - at 11/11/2025 09:12AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 11/11/2025 08:40AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 11/11/2025 08:17AM
We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.
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