Outage in JumpCloud
Degraded Agent Service on MacOS, Windows and Linux
Resolved MinorIncident Report
Summary AI Generated
JumpCloud experienced agent installation failures across MacOS, Windows, and Linux platforms for approximately 2 hours. The issue prevented new agent deployments from completing successfully on all affected operating systems. The problem was identified and resolved with a fix that restored normal agent installation functionality.
We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.
Components affected
JumpCloud AgentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 09:55AM
The incident has been resolved.
MONITORING
1 day ago - at 04/28/2026 09:00AM
A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.
IDENTIFIED
1 day ago - at 04/28/2026 08:57AM
The issue has been identified and a fix will be implemented soon.
INVESTIGATING
1 day ago - at 04/28/2026 08:01AM
We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.
Latest JumpCloud outages
LDAP Directory Processing Delay - 27 days ago
Directory Dispatch Delays - 30 days ago
Increased error rates with JumpCloud Agent backend. - about 2 months ago
Intermittent issues accessing the JumpCloud Admin portal - 5 months ago
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