Outage in JW Player

JWP Dashboard Issue: Unable to Edit Media Thumbnails

Resolved Minor
June 23, 2024 - Started over 1 year ago - Lasted about 20 hours
Official incident page

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Outage Details

We are investigating an issue with the Dashboard that is causing users to be unable to edit media thumbnails. Thumbnails can still be changed with our API.
Components affected
JW Player Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/24/2024 07:13PM

The incident has been resolved.

MONITORING over 1 year ago - at 06/24/2024 05:17PM

Management APIs and the dashboard are operating normally. We are closely monitoring the systems to ensure stability.

MONITORING over 1 year ago - at 06/24/2024 05:02PM

Our engineering team has identified the problem and is rolling out a fix. We will continue to monitor to ensure stability.

MONITORING over 1 year ago - at 06/24/2024 04:45PM

We are observing an increase in errors from our Media API. Our team is actively monitoring the situation and will provide updates as more information becomes available.

MONITORING over 1 year ago - at 06/23/2024 11:35PM

Thumbnail edits are now functioning correctly in the Dashboard. We are closely monitoring the systems to ensure stability.

INVESTIGATING over 1 year ago - at 06/23/2024 10:55PM

We are investigating an issue with the Dashboard that is causing users to be unable to edit media thumbnails. Thumbnails can still be changed with our API.

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