Kaseya Outage History

Kaseya's Datto SaaS Protection service experienced a major disruption affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0'. The incident lasted 44.6 hours, during which the R&D team identified and resolved multiple issues, with backup success rates eventually returning to normal levels before full resolution.

Kaseya's SaaS Alerts Microsoft Manage Integration experienced a major service interruption lasting 56.2 hours due to an unstable Microsoft endpoint that was intermittently responding properly and throwing errors. The issue affected the integration between Kaseya's SaaS Alerts service and Microsoft Manage services. Kaseya resolved the problem by implementing retry functionality for the problematic endpoint and clearing all errors, with the Microsoft endpoint returning to expected performance.

A subset of US-based Datto Workplace and Datto File Protection users experienced SSO login failures through the portal, while agent login and full service access remained functional. Users could work around the issue by specifying their local region in direct login URLs (e.g., us.workplace.datto.com). The incident was resolved after 68.6 hours with a fix implemented and monitored by the Kaseya R&D team.

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 69.6-hour period. The Kaseya R&D team identified the root cause and implemented changes to address the performance issues. Backup success rate metrics gradually returned to normal levels, with the incident fully resolved after continued monitoring.

Kaseya's Datto Workplace AU5 cell experienced a major outage lasting 28.3 hours where agents could not connect or sync data, and users encountered failures when creating files online (404 errors), opening files through Google Docs integration, and saving changes through Microsoft 365 integration. The incident affected partners on the AU5 cell with server errors appearing in Workplace Agent across all versions. The issue was resolved after R&D and Infrastructure teams implemented a fix and monitored the results.

Datto Networking D200 devices experienced intermittent check-in failures that triggered false-positive offline email alerts for users. The issue was cosmetic only and did not impact device functionality or performance. Kaseya implemented a fix and monitored the results before resolving the incident after 26.2 hours.

Customers hosted on node 'gbe2-bfyii-327' experienced a 24.5-hour disruption to their Datto SaaS Protection platform access, though backup operations continued to function normally. The Kaseya R&D team implemented fixes and monitored the system before fully resolving the incident.

Customers hosted on Kaseya's 'cae1-saas-p1' pod experienced a major disruption to their SaaS Protection services for 16.9 hours. The R&D team performed maintenance and implemented a fix to restore backup functionality. Backup success rates returned to normal levels and remained stable after monitoring confirmed the resolution.

Customers hosted on Kaseya's node 'gbe2-bfyii-1225' experienced degraded backup performance for SharePoint/Teams services and received 504 errors when accessing their SaaS Protection accounts. The R&D team implemented a fix that resolved the login issues, then continued monitoring the node for stability. The incident was fully resolved after 20 hours.

Kaseya's Datto SaaS Protection service experienced degraded backup performance for Microsoft 365 services, affecting customers hosted on the 'usw3-saas-p1' pod. The Kaseya R&D team identified and implemented a fix for the issue. The incident lasted 22.5 hours before being fully resolved.