Kaseya Outage History

Kaseya experienced a partial service disruption affecting VSA9 LiveConnect (liveconnect.me) that prevented a subset of customers from accessing LiveConnect on-demand services. The Cloud Operations Team implemented a fix and monitored the results before fully resolving the incident. The service disruption lasted 5 hours total.

Datto AV agents experienced a complete inability to perform any actions on macOS devices for approximately 47 hours. The issue affected all macOS devices running Datto AV with no available workarounds during the outage. The problem was resolved through a hotfix deployment that required device reboots during the maintenance window to fully apply the update.

Kaseya's BMS services in the US and UK experienced a service disruption starting at 10:15 AM ET on April 20, 2026. The services were restored by 10:39 AM ET, with the incident being fully resolved after a monitoring period that lasted approximately 2.2 hours total.

Kaseya's Datto EDR portal in the US region experienced access issues and intermittent performance problems over a 71.5-hour period, preventing some customers from logging in or navigating the platform. The root cause was identified as elevated system load from increased telemetry and unnecessary system activity that impacted portal responsiveness. The incident was resolved by deploying mitigations to reduce system load and implementing infrastructure improvements to handle increased capacity more efficiently.

Datto Workplace users in the US region experienced files becoming inaccessible after accessing them due to underlying latency conditions. The issue affected file availability and access functionality for users of the workplace collaboration service. The Kaseya R&D team implemented a fix after 18.4 hours and monitored the results before confirming full resolution.

Kaseya's Quote Manager experienced a server error that prevented users from accessing quotes, with reports indicating the error appeared for every quote and blocked editing functionality. The Kaseya R&D team investigated and implemented a fix after 1.8 hours. The incident was resolved after a brief monitoring period to ensure the fix was effective.

A subset of Datto BCDR devices experienced remote access issues through Relay via both UI and CLI, while the devices continued to check in normally. The incident affected users' ability to remotely manage their backup and disaster recovery devices. The issue was resolved after 24 minutes of investigation by the Kaseya R&D team.

Kaseya VSA10 experienced a major incident affecting file transfer and remote control features across all regions for approximately 119 hours. The issue impacted customers' ability to perform file transfers and remote takeovers through the platform. The incident was resolved after the root cause was identified and agents were given time to automatically update, with a fix implemented and monitored until full restoration.

Datto Endpoint Backup for PC users paired with Cloud Siris server 'use1-dtc-server-328263' experienced degraded performance causing slower-than-average backup and restore speeds. The Kaseya R&D Team identified and implemented a fix after 7.3 hours, with the incident fully resolved after a monitoring period.

Kaseya VSA10 experienced remote control issues that initially affected the APAC region and later expanded to impact all VSA10 regions randomly, preventing administrators from managing endpoints. The incident lasted 6.7 hours before a fix was implemented and functionality was restored. The service team monitored the resolution to ensure stability before marking the incident as resolved.