Kaseya Outage History

Datto BCDR users in the Germany region connected to server3818 experienced reduced offsite backup performance for approximately 11 days. The Kaseya R&D team identified and implemented a fix, then monitored the system for several days before confirming full resolution.

Kaseya's Datto RMM Zinfandel Platform experienced delays in job and audit execution for 1.3 hours. The Kaseya R&D team investigated and implemented a fix to resolve the performance issues. The incident was fully resolved after a monitoring period to ensure the fix was effective.

Datto SaaS Protection experienced a major incident where Restore and Export services were temporarily disabled for customers across all regions (NA/EMEA/APAC) for 6.1 hours. The Kaseya R&D team identified the issue and deployed a fix in stages, first restoring services for V3 customers and then for V2 customers. All Restore and Export functionality was fully restored and operating normally by the end of the incident.

Kaseya's Datto SaaS Protection service experienced backup degradation affecting customers hosted on the 'usw3-pod-1' node. The incident lasted 16 hours, during which customers were unable to perform backups properly. The Kaseya R&D team implemented a fix and monitored the results before fully resolving the issue.

Kaseya experienced an issue where Datto Workplace (DWP) report files failed to load in browsers or agents for AU5 region partners, while other regions remained unaffected. The incident lasted 6 hours before being resolved by the Kaseya R&D team.

Datto BCDR users associated with Server3935 experienced disruptions to offsite synchronization and offsite restore operations for 94 hours. The Kaseya R&D team investigated the issue, identified the root cause, and implemented a fix. The incident has been resolved.

Kaseya's Datto SaaS Protection service experienced a 4.3-hour disruption affecting customers hosted on node 'use1-bfyii-2378', preventing them from accessing their accounts and causing error messages. The Kaseya R&D team investigated the issue and implemented a fix, with monitoring ongoing to ensure resolution.

Datto SaaS Protection customers on pod 'aue1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 92-hour period. The Kaseya R&D team identified the root cause and implemented configuration changes to address the issue. The incident was resolved after monitoring confirmed that SharePoint and Teams backup success rates had improved.

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services due to Microsoft throttling issues. To maintain backup success rates during the incident, Kaseya temporarily reduced backup frequency from twice daily to once daily before implementing configuration changes to address the underlying problem. The issue was resolved after 174 hours, with backup frequency restored to twice daily and performance stabilized.

Kaseya's US - VSA136 service experienced a disruption that prevented administrators from logging into the user interface. The incident lasted 6.3 hours before a fix was implemented and the service was fully restored.