Kaseya Outage History

Kaseya Quote Manager experienced degraded performance and intermittent access issues across all regions for 1.8 hours. The development team implemented a fix to restore functionality. All systems were confirmed operational after monitoring to ensure stability.

Kaseya experienced a major incident where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices were failing to complete registration. The issue affected backup device registration processes for approximately 24.4 hours. The problem was identified and resolved with a fix implemented by the R&D team, followed by monitoring to ensure stability.

Datto RMM's Pinotage platform experienced extended login times and login failures that prevented users from accessing the UI for approximately 6 days. The R&D team identified and resolved the underlying performance issues causing the login problems. The service was restored and monitored to ensure stability before the incident was fully resolved.

Kaseya's Datto BCDR service experienced intermittent performance degradation when users attempted to access remote device web interfaces, with issues typically resolved by retrying the operation. The incident affected BCDR users' ability to consistently access remote web interfaces for approximately 48.6 hours. The Kaseya R&D team identified and implemented a fix, with the service fully restored after a monitoring period.

Kaseya's Datto RMM service experienced delayed job execution on the Concord and Vidal platforms for 1.8 hours. The R&D team identified the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure the solution was effective.

Datto RMM experienced a major incident where certificate errors prevented the RMM agent from being installed across all platforms. The issue affected users' ability to deploy new RMM agents for approximately 18 hours. Kaseya's R&D team implemented a fix and confirmed resolution after monitoring the results.

Kaseya's Datto AV experienced a low-frequency issue where legitimate files were unexpectedly quarantined due to a behavioral detection module activating during endpoint startup before policy settings were fully applied. The incident affected users' ability to restore quarantined files directly from the portal, with quarantined files not generating console alerts. A fix was developed and deployed after 11pm on April 2nd, with installation occurring during the next scheduled maintenance window for each affected system.

Datto RMM filters on the Vidal platform failed to load, displaying "Out of sort memory" error messages to users. The Kaseya R&D team investigated and implemented a fix within 39 minutes. The incident was resolved after a brief monitoring period to ensure the fix was effective.

Kaseya's Datto BCDR service experienced degraded offsite performance for assets paired to server1405 in the US-East region over a 13-day period. The issue affected backup and disaster recovery operations, causing slower than normal offsite data transfer speeds. The R&D team identified and resolved the underlying problem after ongoing remediation efforts.

Datto RMM users in the Concord region experienced failures when creating or saving Monitoring Policies, receiving "could not execute statement" errors. The Kaseya R&D team implemented a fix after 2.7 hours and monitored the results before confirming full resolution.