Outage in Khoros

[Marketing-Experiences] Unable to add new URLs for product linking

Resolved Minor
May 05, 2022 - Started over 3 years ago - Lasted about 20 hours
Official incident page

Incident Report

We are observing a failure in the process flow while trying to add new URLs for product linking in the Experience module for Marketing; however, it does not impact product linking on existing pages, and can be used as expected. We are investigating the issue, and we will keep you updated on the progress when we have more information.
Components affected
Khoros Experiences

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 05/06/2022 01:31PM

We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.

INVESTIGATING over 3 years ago - at 05/05/2022 05:03PM

We are observing a failure in the process flow while trying to add new URLs for product linking in the Experience module for Marketing; however, it does not impact product linking on existing pages, and can be used as expected.
We are investigating the issue, and we will keep you updated on the progress when we have more information.

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