Outage in Khoros

[Flow & Care] Unable to access Flow, Manage View & Analytics

Resolved Minor
August 02, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an infra issue with Flow system. As a result, agents are unable to access Flow. We are actively working towards the resolution. We will provide an update as soon as we have more information.
Components affected
Khoros CARE Analytics

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/02/2022 04:30PM

Our engineering team has resolved the underlying issue, and we confirm that affected modules are accessible now and are seeing the performance recovery.
We will continue to monitor the situation and provide another update soon.

As part of this incident, below products/modules were impacted:
1. Flow
2. Analytics & Manage View under Care for EU customers

IDENTIFIED about 3 years ago - at 08/02/2022 04:01PM

As we further investigated, we found that Manage View(Engagement Manager) is also inaccessible in Care for EU customers.
We are actively working towards the resolution and will keep you updated on the progress.

IDENTIFIED about 3 years ago - at 08/02/2022 03:27PM

We have identified an infra issue with Flow system. As a result, agents are unable to access Flow.
We are actively working towards the resolution. We will provide an update as soon as we have more information.

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