Outage in Khoros
[Care & Marketing-CRM Integration] Intermittent CRM Unavailability
Resolved MinorIncident Report
We are experiencing intermittent unavailability with CRM integrations in Care & Marketing. As a result, agents may observe CRM options missing from conversations intermittently.
We are actively investigating the issue and will keep you updated on the progress.
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Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 08/22/2022 08:04PM
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
INVESTIGATING
about 3 years ago - at 08/22/2022 07:36PM
We are experiencing intermittent unavailability with CRM integrations in Care & Marketing. As a result, agents may observe CRM options missing from conversations intermittently.
We are actively investigating the issue and will keep you updated on the progress.
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[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
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