Outage in Khoros

[Care & Marketing-CRM Integration] Intermittent CRM Unavailability

Resolved Minor
August 22, 2022 - Started almost 2 years ago - Lasted 29 minutes
Official incident page

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Outage Details

We are experiencing intermittent unavailability with CRM integrations in Care & Marketing. As a result, agents may observe CRM options missing from conversations intermittently. We are actively investigating the issue and will keep you updated on the progress.
Components affected
Khoros Social Marketing Account Administration Khoros AMER CARE CRM Connector
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 08/22/2022 08:04PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING almost 2 years ago - at 08/22/2022 07:36PM

We are experiencing intermittent unavailability with CRM integrations in Care & Marketing. As a result, agents may observe CRM options missing from conversations intermittently.
We are actively investigating the issue and will keep you updated on the progress.

Latest Khoros outages

Intermittent Performance Degradation in Notification Service for US communities - 6 days ago
[Care] A subset of customers from EMEA are unable to access Care - 7 days ago
[Care] A subset of customers from EMEA are unable to access Care - 7 days ago
[Care] Performance degradation for a subset of customers in US - about 1 month ago
[Care] Performance degradation for a subset of customers in EMEA & US Region - about 1 month ago

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