Outage in Khoros

[Care-Community Integration] Issue with ingestion & response via Care for Community posts

Resolved Minor

November 02, 2022 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue within Care related to Khoros Community integration. As a result, agents may observe errors while responding to public & private messages via Care for Khoros Community integration. It affects EMEA & US region. We are working towards the resolution and will provide an update when more information is available.

Components affected

Khoros CARE and Community Integration

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 11/02/2022 06:54PM

We confirm that the affected services have been restored and are working as expected now. It only impacted a small set of customers, and we will reach out to affected customers with the next steps accordingly.
We will continue to monitor the situation and provide another update soon.

IDENTIFIED almost 2 years ago - at 11/02/2022 05:52PM

Our resolution steps are in the process, and we are observing recovery for many customers now.
We will further keep you updated with more information as available.

IDENTIFIED almost 2 years ago - at 11/02/2022 03:49PM

It also impacts ingestion into Care including response for Khoros Community integration.
We are actively working towards resolving this issue and will keep you updated when further progress is available.

IDENTIFIED almost 2 years ago - at 11/02/2022 03:15PM

We have identified an issue within Care related to Khoros Community integration. As a result, agents may observe errors while responding to public & private messages via Care for Khoros Community integration. It affects EMEA & US region.
We are working towards the resolution and will provide an update when more information is available.

Latest Khoros outages

[Flow] Intermittent failures in bot responses - 7 days ago

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[Marketing-Publishing] Unable to publish Instagram posts with multiple assets - 17 days ago

[Care-Analytics] Metrics are not loading in Analytics Dashboards - about 1 month ago

[Brand Messenger] Brand Messenger Widgets are not loading for US & EMEA customers - about 1 month ago

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