Outage in Khoros

[Marketing-Vault] Unable to access Twitter accounts using Vault

Resolved Minor
November 11, 2022 - Started almost 3 years ago - Lasted 10 days
Official incident page

Incident Report

We are experiencing an issue in Vault within Marketing platform where agents are unable to access Twitter accounts, including authenticating new Twitter accounts using Vault feature. We are actively investigating the issue and will keep you updated on the progress.
Components affected
Khoros Vault

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/21/2022 12:08PM

We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.

IDENTIFIED almost 3 years ago - at 11/16/2022 01:01PM

We have released the new chrome extension (version 0.0.56) for Khoros Vault.
We recommend you to update Khoros Vault extension in chrome browser, clear browser cookies and cache, and proceed. This will allow you to access and authenticate Twitter accounts that don't have multi-factor authentication (MFA) enabled.
At this time, we do not have an ETA for MFA enabled Twitter accounts.

IDENTIFIED almost 3 years ago - at 11/11/2022 04:18PM

We have identified the issue, and our engineering team is exploring the possible resolution. The resolution path would go via testing process, and you may expect the solution in coming week.
We will provide further updates as soon as we have more information available.

INVESTIGATING almost 3 years ago - at 11/11/2022 02:56PM

We are experiencing an issue in Vault within Marketing platform where agents are unable to access Twitter accounts, including authenticating new Twitter accounts using Vault feature.
We are actively investigating the issue and will keep you updated on the progress.

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