Outage in Khoros

[Care-Analytics] Performance degradation for EMEA region

Resolved Minor
January 31, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing a performance degradation with Analytics in Care for EMEA region. As a result, agents observe that Analytics is loading with latency or intermittently unavailable. We are actively working towards the resolution and will keep you updated on the progress.
Components affected
Khoros CARE Analytics

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/31/2023 06:30PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/31/2023 03:48PM

We confirm that the affected services have been restored and are working as expected now. We will continue to monitor the situation and provide another update soon.

IDENTIFIED over 2 years ago - at 01/31/2023 02:18PM

We continue to work towards the resolution and will keep you updated on the progress when we have more updates.

IDENTIFIED over 2 years ago - at 01/31/2023 12:54PM

We are observing the issue further, and we are actively troubleshooting it. We will keep you posted on the progress when more information is available.

MONITORING over 2 years ago - at 01/31/2023 12:23PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED over 2 years ago - at 01/31/2023 12:14PM

We have identified the issue and working towards the resolution. We will provide an update as soon as we have more information.

INVESTIGATING over 2 years ago - at 01/31/2023 11:38AM

We are experiencing a performance degradation with Analytics in Care for EMEA region. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.

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