Outage in Khoros

[Marketing-Experiences] Issue with data ingestion for Exp streams

Resolved Major
April 12, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing data ingestion issues with Experiences module in Marketing. As a result, users will observe that streams are not ingesting new items for all networks(Twitter, Instagram, FB, Youtube, RSS, etc.), including Visualisations; old items are unaffected. We are actively investigating the issue and will update you on the progress when more info is available.
Components affected
Khoros Experiences

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/12/2023 04:28PM

This incident stands resolved.

MONITORING over 2 years ago - at 04/12/2023 03:15PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING over 2 years ago - at 04/12/2023 10:23AM

We continue investigating the issue and will keep you updated when more information is available.

INVESTIGATING over 2 years ago - at 04/12/2023 08:59AM

We are experiencing data ingestion issues with Experiences module in Marketing. As a result, users will observe that streams are not ingesting new items for all networks(Twitter, Instagram, FB, Youtube, RSS, etc.), including Visualisations; old items are unaffected.
We are actively investigating the issue and will update you on the progress when more info is available.

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