Outage in Khoros

[Khoros Care] Unable to post on Twitter

Resolved Major
July 02, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are observing failure in responding to Twitter DMs and posting for a small subset of customers via Care. We are collaborating with the Twitter team to resolve this issue.
Components affected
Khoros Twitter API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/02/2023 09:38PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/02/2023 06:18PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING over 2 years ago - at 07/02/2023 05:12PM

We are observing failure in responding to Twitter DMs and posting for a small subset of customers via Care. We are collaborating with the Twitter team to resolve this issue.

Latest Khoros outages

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Email OTP delivery impacting sign-in — Khoros Care & Marketing - 15 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago

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