Outage in Khoros

[US Hosted Communities] A subset of communities hosted in US region are not loading

Resolved Major
August 02, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an issue with a subset of communities hosted in the U.S. region. As a result, users cannot load the community, or they observe high latency while loading the community. We are actively investigating the issue and will update you on the progress.
Components affected
Khoros AWS US Community Hosting

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/02/2023 07:00PM

This incident stands resolved.

MONITORING about 2 years ago - at 08/02/2023 06:00PM

We confirm that the affected services have been fully restored now and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED about 2 years ago - at 08/02/2023 05:39PM

Our resolution process is in progress, and we observe significant performance improvement; however, the users may still notice a mild latency while loading the community.
We will update you further as we have more information.

INVESTIGATING about 2 years ago - at 08/02/2023 04:54PM

We are experiencing an issue with a subset of communities hosted in the U.S. region. As a result, users cannot load the community, or they observe high latency while loading the community.
We are actively investigating the issue and will update you on the progress.

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