Outage in Khoros
[Care-Analytics] Analytics data export download failing with code 500
Resolved MinorIncident Report
We are experiencing an issue while exporting analytics data via Khoros Care. As a result, agents may observe exports not appearing for any work queues.
This issue only affects APAC & EMEA customers, with no impact on AMER customers.
Our engineering team is aware of the issue, and we will keep you updated with the progress as available.
Components affected
Khoros CARE AnalyticsOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/27/2023 05:15PM
This incident has been resolved.
INVESTIGATING
about 2 years ago - at 09/27/2023 09:15AM
We will continue to investigate the issue and update you as more information is available.
INVESTIGATING
about 2 years ago - at 09/27/2023 09:13AM
We continue to investigate the issue.
INVESTIGATING
about 2 years ago - at 09/27/2023 05:19AM
We are experiencing an issue while exporting analytics data via Khoros Care. As a result, agents may observe exports not appearing for any work queues.
This issue only affects APAC & EMEA customers, with no impact on AMER customers.
Our engineering team is aware of the issue, and we will keep you updated with the progress as available.
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