Outage in Khoros

[Care-Twitter API] Issue with custom listening rules

Resolved Minor
November 28, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing an issue with custom listening rules for Twitter in Care. As a result, it affects feeds for custom listening rules for APAC & US customers. It is an issue from Twitter side. We are working with Twitter team to investigate the issue, and we will update you as we have an update from Twitter team.
Components affected
Khoros Twitter API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/29/2023 05:29PM

This issue stands resolved now.

INVESTIGATING over 1 year ago - at 11/29/2023 03:22PM

We confirm that the affected services have been restored for APAC and US customers.
At this time, we are observing the same issue with EMEA customers. We will update you further as we have more updates from Twitter team.

INVESTIGATING over 1 year ago - at 11/28/2023 04:20PM

We are experiencing an issue with custom listening rules for Twitter in Care. As a result, it affects feeds for custom listening rules for APAC & US customers. It is an issue from Twitter side.
We are working with Twitter team to investigate the issue, and we will update you as we have an update from Twitter team.

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