Outage in Khoros

[Care - YouTube] Unable to reconnect/add YouTube integrations

Resolved Minor
December 13, 2023 - Started almost 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

We are experiencing an issue with YouTube integrations in Care where agents observe ‘This app is blocked’ messages during the reconnect process for existing integrations or when adding new ones. We are actively investigating the issue and will update you on progress as more information is available.
Components affected
Khoros Other APIs

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/14/2023 08:29AM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/14/2023 01:17AM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED almost 2 years ago - at 12/13/2023 09:32PM

We’ve identified the underlying issue causing reconnection issues and are actively working on a fix. Our team will continue providing updates on the progress.

INVESTIGATING almost 2 years ago - at 12/13/2023 07:05PM

Upon further analysis, we discovered that this issue affects only EMEA customers.
We continue investigating the issue and will update you as more information is available.

INVESTIGATING almost 2 years ago - at 12/13/2023 04:16PM

We are experiencing an issue with YouTube integrations in Care where agents observe ‘This app is blocked’ messages during the reconnect process for existing integrations or when adding new ones.
We are actively investigating the issue and will update you on progress as more information is available.

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