Outage in Khoros

[Care- Twitter API] Issue with Twitter/X public responses

Resolved Minor

December 20, 2023 - Started 11 months ago - Lasted about 6 hours
Official incident page

Need to monitor Khoros outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Khoros, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing an appearance issue with Twitter responses in Care where agents are observing an error message 'Unable to send response to Twitter : The X/Twitter API returned an error during publishing and we cannot verify if the tweet was created. Please check natively to verify if the tweet was created.' when sending a reply; however, they are successfully published natively on Twitter/X and tagged with 'External Response' label in Care. It is affecting only EMEA customers. We are actively investigating the issue and will keep you updated on the progress as more information is available.

Components affected

Khoros Twitter API

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 12/20/2023 07:17PM

This incident has been resolved.

MONITORING 11 months ago - at 12/20/2023 04:38PM

We confirm that the affected services have been restored and are working as expected; it was an issue due to changes at Twitter's end.
We will continue to monitor the situation and provide another update accordingly.

INVESTIGATING 11 months ago - at 12/20/2023 01:02PM

It affects customers from all regions, including APAC & AMER, and the behaviour is only observed with Twitter/X public responses.
We will keep you updated as we have more information available.

INVESTIGATING 11 months ago - at 12/20/2023 12:56PM

We are experiencing an appearance issue with Twitter responses in Care where agents are observing an error message 'Unable to send response to Twitter : The X/Twitter API returned an error during publishing and we cannot verify if the tweet was created. Please check natively to verify if the tweet was created.' when sending a reply; however, they are successfully published natively on Twitter/X and tagged with 'External Response' label in Care. It is affecting only EMEA customers.
We are actively investigating the issue and will keep you updated on the progress as more information is available.

Latest Khoros outages

[Care] Performance Degradation in Khoros Care - 1 day ago

[Aurora Communities] Authentication Issues Affecting a Subset of Users - 4 days ago

[Marketing] Unable to re-authenticate the Facebook and Instagram accounts - 16 days ago

[Care-Brand Messenger] Delays in responses - 17 days ago

[Marketing-Youtube] Issue related to YouTube Integration - 18 days ago

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE