Outage in Khoros

[Care-RSS feed] Ingestion issue with Reddit RSS feed

Resolved Minor
December 21, 2023 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We are experiencing an ingestion issue with Care where Reddit RSS feed is not flowing into Care; it appears to be an issue from Reddit side. We are in communication with the Reddit team. They are investigating the issue on their end.
Components affected
Khoros Other APIs

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/22/2023 04:47PM

This incident stands resolved; it was an issue from Reddit, and Reddit team provided the resolution.

MONITORING almost 2 years ago - at 12/22/2023 12:18AM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING almost 2 years ago - at 12/21/2023 05:43PM

We are experiencing an ingestion issue with Care where Reddit RSS feed is not flowing into Care; it appears to be an issue from Reddit side.
We are in communication with the Reddit team. They are investigating the issue on their end.

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