Outage in Khoros

[Marketing] De-authentication issue with Pinterest accounts

Resolved Major
January 03, 2024 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing an issue in Marketing with Pinterest accounts where Pinterest accounts are getting de-authenticated. Due to this issue, users are observing failure in Pinterest publishing and ingestion in Social Inbox, as re-authentication is not helping. We are actively investigating the issue and will keep you posted on the progress as more information is available.
Components affected
Khoros Social Marketing Account Administration Khoros Social Marketing Publishing Khoros Social Marketing Social Inbox

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/03/2024 10:35PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/03/2024 07:51PM

We confirm that the affected services have been restored and are working as expected. We request you to consider reauthenticating if the issue persists.
We will continue to monitor the situation and provide another update soon.

IDENTIFIED almost 2 years ago - at 01/03/2024 07:03PM

We have identified the issue, and our team is working towards a resolution. We will provide an update as soon as we have more information.

INVESTIGATING almost 2 years ago - at 01/03/2024 05:41PM

We are experiencing an issue in Marketing with Pinterest accounts where Pinterest accounts are getting de-authenticated. Due to this issue, users are observing failure in Pinterest publishing and ingestion in Social Inbox, as re-authentication is not helping.

We are actively investigating the issue and will keep you posted on the progress as more information is available.

Latest Khoros outages

[Khoros Marketing] Publishing Failure for Posts with Media - 4 days ago
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
Email OTP delivery impacting sign-in — Khoros Care & Marketing - 15 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook