Outage in Khoros

[US Hosted Communities] Performance degradation with a subset of communities

Resolved Minor
January 09, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing performance degradation with a subset of communities hosted in US region. As a result, users may notice slowness while loading the community or performing any action on the community. We are actively investigating the issue and will update you on progress.
Components affected
Khoros AWS US Community Hosting

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/09/2024 06:30PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/09/2024 05:09PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED almost 2 years ago - at 01/09/2024 05:00PM

Our resolution steps are in progress, and we are observing improvement in the performance.
We will update you further as we have more updates available.

INVESTIGATING almost 2 years ago - at 01/09/2024 04:31PM

We are experiencing performance degradation with a subset of communities hosted in US region. As a result, users may notice slowness while loading the community or performing any action on the community.
We are actively investigating the issue and will update you on progress.

Latest Khoros outages

[Khoros Marketing] Publishing Failure for Posts with Media - 4 days ago
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
Email OTP delivery impacting sign-in — Khoros Care & Marketing - 15 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook