Outage in Khoros

[Care] A subset of customers from EMEA are unable to access Care

Resolved Major
June 24, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing an issue with Care affecting a subset of customers in the EMEA region. As a result, agents are unable to access Care and observe a 504 error. We are actively investigating it, and we will keep you updated as we have more information available.
Components affected
Khoros EMEA CARE Datacenter

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/25/2024 11:24PM

This incident stands resolved.

MONITORING over 1 year ago - at 06/25/2024 06:30PM

We will continue to monitor the situation and provide further updates accordingly.

MONITORING over 1 year ago - at 06/25/2024 04:45AM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

INVESTIGATING over 1 year ago - at 06/25/2024 02:50AM

The Team is investigating the issue further.

MONITORING over 1 year ago - at 06/24/2024 02:46PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

IDENTIFIED over 1 year ago - at 06/24/2024 02:26PM

We are observing recovery in affected services and continuing to work further; we will keep you updated on progress.

INVESTIGATING over 1 year ago - at 06/24/2024 01:53PM

We are experiencing an issue with Care affecting a subset of customers in the EMEA region. As a result, agents are unable to access Care and observe a 504 error.
We are actively investigating it, and we will keep you updated as we have more information available.

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