Outage in Khoros

[Care - Google My Business] Ingestion issue for GMB reviews

Resolved Minor
July 10, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We want to inform you about an incident we experienced with Google My Business(GMB) integrations in Care, which affected the ingestion of content(Reviews) for Google My Business integrations. Our engineering team has already taken the necessary measures and restored the services affected, and the reviews are ingesting as expected, including the reviews that appeared during the incident. We are actively monitoring the situation and will keep you posted further.
Components affected
Khoros Other APIs
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/10/2024 07:33PM

This incident stands resolved.

MONITORING 3 months ago - at 07/10/2024 03:35PM

We want to inform you about an incident we experienced with Google My Business(GMB) integrations in Care, which affected the ingestion of content(Reviews) for Google My Business integrations.
Our engineering team has already taken the necessary measures and restored the services affected, and the reviews are ingesting as expected, including the reviews that appeared during the incident. We are actively monitoring the situation and will keep you posted further.

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