Outage in Khoros

Performance Degradation in Notification Service

Resolved Minor
July 16, 2024 - Started 4 months ago - Lasted 9 days
Official incident page

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Outage Details

We are experiencing performance issues with our notification services for US, and APAC customers. As a result, customers may observe that the notification feed is not appearing for users or appearing with delay. Our team is actively investigating the issue, and we will keep you updated.
Components affected
Khoros Community Mail
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/24/2024 10:32PM

This incident has been resolved.

MONITORING 4 months ago - at 07/22/2024 07:36PM

We continue to monitor the situation and will update you further as more updates are available.

MONITORING 4 months ago - at 07/17/2024 08:37PM

We confirm that the affected services have been restored, and notification feeds are now working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED 4 months ago - at 07/17/2024 03:59PM

We are actively working towards the resolution and will keep you updated. This issue affects email delivery, including notification feeds, and as a result, users are not receiving emails, and notifications are not being pushed to users about relevant activity.

INVESTIGATING 4 months ago - at 07/17/2024 06:12AM

We will continue to investigate and keep you updated on the progress.

INVESTIGATING 4 months ago - at 07/16/2024 01:04PM

We are again observing degradation in notification services, and users might experience a delay in the notification feed. We are actively investigating the issue and will provide updates as more information is available.

MONITORING 4 months ago - at 07/16/2024 06:30AM

We confirm that the impacted notification services have been restored and could see improvements in the performance.
We will continue to monitor the situation and provide another update soon.

INVESTIGATING 4 months ago - at 07/16/2024 03:55AM

We are experiencing performance issues with our notification services for US, and APAC customers. As a result, customers may observe that the notification feed is not appearing for users or appearing with delay.
Our team is actively investigating the issue, and we will keep you updated.

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