Outage in Khoros

[Non-Khoros issue] Global IT outage

Resolved Minor

July 19, 2024 - Started 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We have noticed a global IT outage outside Khoros - Windows 10 users are facing an outage. This may impact some of our customers from accessing Khoros applications. We request you to follow Windows updates for the latest. Additionally, if required, please reach out to your Khoros account team for proactive options to manage volumes and communication during this outage and post-outage.

Components affected

Khoros Secure Verification Khoros Other APIs Khoros Social Marketing Account Administration Khoros Social Marketing Publishing Khoros CARE and Community Integration Khoros Social Marketing Social Inbox Khoros Community Mail Khoros Twitter API Khoros AWS US Community Hosting Khoros Social Marketing Analytics Khoros Social Marketing Approvals Khoros Vault Khoros CARE Analytics Khoros Social Marketing - Financial Export Service Khoros Facebook API Khoros AMER CARE CRM Connector Khoros AWS EU Community Hosting Khoros Marketing Mobile Apps Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter Khoros Community Analytics

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 07/19/2024 04:33PM

This incident is resolved; further, we request you to follow the latest information about Windows hosts.

MONITORING 2 months ago - at 07/19/2024 08:53AM

We have noticed a global IT outage outside Khoros - Windows 10 users are facing an outage. This may impact some of our customers from accessing Khoros applications. We request you to follow Windows updates for the latest.

Additionally, if required, please reach out to your Khoros account team for proactive options to manage volumes and communication during this outage and post-outage.

Latest Khoros outages

[Flow] Intermittent failures in bot responses - 6 days ago

[Care] Performance degradation for a subset of customers in US region - 16 days ago

[Marketing-Publishing] Unable to publish Instagram posts with multiple assets - 16 days ago

[Care-Analytics] Metrics are not loading in Analytics Dashboards - 29 days ago

[Brand Messenger] Brand Messenger Widgets are not loading for US & EMEA customers - about 1 month ago

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