Outage in Khoros

[US Hosted Communities] Performance degradation for a subset of Communities in US region

Resolved Minor
October 22, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing performance degradation with a subset of communities hosted in the US region. As a result, users may notice latency while loading the community or observe a message 'Your request is currently being processed.' We are actively investigating the issue and will update you on progress.
Components affected
Khoros AWS US Community Hosting
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/23/2024 08:06PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/22/2024 06:57PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

INVESTIGATING about 1 month ago - at 10/22/2024 06:21PM

We are actively investigating the issue and will keep you posted as we have an update.

INVESTIGATING about 1 month ago - at 10/22/2024 05:08PM

We are experiencing performance degradation with a subset of communities hosted in the US region. As a result, users may notice latency while loading the community or observe a message 'Your request is currently being processed.'
We are actively investigating the issue and will update you on progress.

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