Outage in Khoros

[Aurora Communities-Analytics] Analytics UI and Data Appearance Issue for Aurora Communities

Resolved Major

October 24, 2024 - Started 29 days ago - Lasted 5 days
Official incident page

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Outage Details

We are experiencing an issue with Aurora Communities' analytics. As a result, users may notice that the Analytics UI is not loading or the data is not appearing inside the dashboard widgets. This issue affects only Aurora Communities. We are investigating the issue and will keep you updated on the progress as we have more info.

Components affected

Khoros Community Analytics

Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 10/29/2024 06:04PM

This incident has been resolved.

MONITORING 25 days ago - at 10/28/2024 03:14PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

IDENTIFIED 25 days ago - at 10/28/2024 02:09PM

We continue to work further and will keep you posted as we have an update.

IDENTIFIED 28 days ago - at 10/25/2024 03:21PM

We are working towards the resolution, and we will keep you updated on the progress as we have more info.

INVESTIGATING 29 days ago - at 10/24/2024 06:48PM

We are experiencing an issue with Aurora Communities' analytics. As a result, users may notice that the Analytics UI is not loading or the data is not appearing inside the dashboard widgets. This issue affects only Aurora Communities.

We are investigating the issue and will keep you updated on the progress as we have more info.

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