Outage in Khoros

[Meta APIs] Disruptions in Meta APIs

Resolved Major
December 11, 2024 - Started 10 months ago - Lasted about 13 hours
Official incident page

Incident Report

Meta APIs are experiencing major disruptions, which affect messaging or private messaging features for Facebook, Instagram, and WhatsApp. As a result, agents may experience performance issues in Khoros Care, Marketing, and Flow products related to these integrations. We are monitoring the situation on the Meta status page and will keep you updated on the progress. Meta status page link: https://metastatus.com/
Components affected
Khoros Social Marketing Publishing Khoros Social Marketing Analytics Khoros Facebook API Khoros Social Marketing Social Inbox

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/12/2024 07:33AM

This incident has been resolved.

MONITORING 10 months ago - at 12/12/2024 04:06AM

Meta has restored the affected services. We will continue to monitor the situation and keep you updated.

IDENTIFIED 10 months ago - at 12/11/2024 08:58PM

We continue to track the progress with Meta, and we will update you accordingly.

IDENTIFIED 10 months ago - at 12/11/2024 08:02PM

Meta APIs are experiencing major disruptions, which now also impact organic publishing for Khoros marketing in addition to messaging or private messaging features for Facebook, Instagram, and WhatsApp.

IDENTIFIED 10 months ago - at 12/11/2024 07:19PM

Meta APIs are experiencing major disruptions, which affect messaging or private messaging features for Facebook, Instagram, and WhatsApp. As a result, agents may experience performance issues in Khoros Care, Marketing, and Flow products related to these integrations.
We are monitoring the situation on the Meta status page and will keep you updated on the progress.
Meta status page link: https://metastatus.com/

Latest Khoros outages

[Khoros Marketing] Publishing Failure for Posts with Media - 4 days ago
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
Email OTP delivery impacting sign-in — Khoros Care & Marketing - 15 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook