[Care & Flow] Issue with Facebook, Instagram & WhatsApp integrations for EMEA customers

This issue stands resolved with Meta APIs, and we confirm that all affected services are working as expected; however, we recommend reconnecting the integration if you notice it is in a broken state or is non-operational.

We collaborated with Meta team to resolve the issue and confirm that the affected services have been restored now. We will continue to monitor the situation and provide further updates accordingly.

This issue also affects conversation ingestion/inbound messages; we continue to work with the Meta team and will update you as soon as there is any progress.

We are collaborating with the Meta team to resolve the issue, and we will keep you updated as we have more information from the Meta team.

We are experiencing issues with Care & Flow for Facebook, Instagram, and WhatsApp integrations. This incident affects only EMEA customers; it impacts outbound messaging/responses, and users may notice issues while reconnecting/integrating the handles in Care.
We are actively working towards the resolution and will keep you updated on the progress.