Outage in Khoros

[Care & Flow - Facebook] Failure in FB DM response due to API issue

Resolved Minor

January 03, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan. We will continue to monitor the situation and provide further updates accordingly.

Components affected

Khoros Facebook API

Latest Updates ( sorted recent to last )

MONITORING about 1 month ago - at 01/03/2025 02:13PM

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

We will continue to monitor the situation and provide further updates accordingly.

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