Outage in Khoros
[Care] Performance Degradation in Care for Subset of Customers in EMEA
Resolved Minor
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Outage Details
Components affected
Khoros EMEA CARE DatacenterLatest Updates ( sorted recent to last )
This incident has been resolved.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.
We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.
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