Outage in Khoros
[Care] Ingestion Delay in Khoros Care
Resolved MinorIncident Report
We are experiencing an issue with community post-ingestion in Khoros Care. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.
Components affected
Khoros CARE and Community IntegrationOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/03/2025 04:44AM
We confirm that the affected services have been restored. However, the issue was limited to a few backend services, so users/agents might not have observed any issues on the platform.
INVESTIGATING
7 months ago - at 04/03/2025 03:29AM
We are experiencing an issue with community post-ingestion in Khoros Care. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.
Latest Khoros outages
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago
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