Outage in Khoros

[Care, Marketing - X Platform] Disruption in X API

Resolved Minor
May 30, 2025 - Started 28 days ago - Lasted 10 days
Official incident page

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Outage Details

We are aware of ongoing issues with the X API resulting in various failures. As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms. We are monitoring the issues with the X API and will keep you posted on further updates.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 06/10/2025 03:20AM

The issue has been resolved, which was caused by unexpected changes from X.

MONITORING 24 days ago - at 06/03/2025 08:46PM

We've implemented a workaround for the incident and can confirm that the affected services have been restored and are currently functioning as expected. We will continue to monitor the situation closely and share any further updates as needed.

IDENTIFIED 25 days ago - at 06/02/2025 02:11PM

We are continuing to collaborate with X to investigate this remaining issue with the Media Upload v2 endpoints and will keep you updated on further progress.

The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors"
https://docs.x.com/incidents

IDENTIFIED 28 days ago - at 05/31/2025 03:38AM

We can confirm that X has resolved the issues outlined on their status page. However, we are still seeing errors on the Media Upload v2 endpoints. We are actively collaborating with X to investigate this remaining issue and will keep you updated as we receive further information.

IDENTIFIED 28 days ago - at 05/31/2025 12:43AM

We identified the issue with the X API, and we are coordinating with them.
We will keep you updated on further updates.

MONITORING 28 days ago - at 05/30/2025 08:05PM

We are aware of ongoing issues with the X API resulting in various failures.

As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

We are monitoring the issues with the X API and will keep you posted on further updates.

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