Outage in Khoros

Fluctuating connections for integrations to META platforms

Resolved Major
August 14, 2025 - Started 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing elevated errors with integrations to META platforms, which may cause your connections to appear disconnected. As a temporary workaround, try reconnecting your Facebook and Instagram profiles — this may restore functionality. We appreciate your patience while we work to resolve the issue.
Components affected
Khoros Facebook API Khoros Social Marketing Social Inbox

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/15/2025 03:58AM

This incident has been resolved.

MONITORING 2 months ago - at 08/15/2025 12:20AM

The issue appears resolved after Meta’s fix, and we’re now monitoring closely.

IDENTIFIED 2 months ago - at 08/14/2025 05:10PM

The investigation with Meta has revealed that the issue stems from Meta API issues, also reported in the Meta status page, namely related to the Meta Graph API: https://metastatus.com/graph-api.

We will monitor the situation once Meta resolves the issue.

INVESTIGATING 2 months ago - at 08/14/2025 04:08PM

We are investigating and working with Meta in order to resolve the issue.

INVESTIGATING 2 months ago - at 08/14/2025 02:50PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/14/2025 02:29PM

We are currently experiencing elevated errors with integrations to META platforms, which may cause your connections to appear disconnected.
As a temporary workaround, try reconnecting your Facebook and Instagram profiles — this may restore functionality.

We appreciate your patience while we work to resolve the issue.

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