Meta Platform Integration Issues

This incident has now been resolved. If you need help with any more issues, then you can contact Support at https://khoros-care.kayako.com/ and they will be happy to assist.

We continue to monitor the situation, with no new reports observed in the last 6 hours.

Next update will be provided within 24 hours or sooner if significant changes occur.

Meta has informed us that the issue on their side has been resolved. We are actively monitoring our systems to confirm stability and ensure normal functionality for our users.

Next update will be provided within 6 hours or sooner if significant changes occur.

We continue to coordinate with the Meta Support team and are awaiting their inputs to progress with the investigation.
Our next update will be after 6 hours.

We continue to work with Meta Support and are awaiting their update to proceed with the investigation

We have engaged the Meta Support team and are currently waiting for an update from their side in order to progress with the investigation.

We are continuing to actively investigate the Meta integration issues.

We are currently investigating an issue affecting data ingestion from Meta Social Integrations, which may impact a small number of customers. Our team is actively working to identify the root cause. We will provide further updates as they become available.