Outage in Khoros

Meta Platform Integration Issues

Minor
August 15, 2025 - Started 4 days ago
Official incident page

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Outage Details

We are currently investigating an issue affecting data ingestion from Meta Social Integrations, which may impact a small number of customers. Our team is actively working to identify the root cause. We will provide further updates as they become available.
Components affected
Khoros Facebook API
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 08/18/2025 04:53PM

We continue to monitor the situation, with no new reports observed in the last 6 hours.

Next update will be provided within 24 hours or sooner if significant changes occur.

MONITORING 1 day ago - at 08/18/2025 11:01AM

Meta has informed us that the issue on their side has been resolved. We are actively monitoring our systems to confirm stability and ensure normal functionality for our users.

Next update will be provided within 6 hours or sooner if significant changes occur.

INVESTIGATING 1 day ago - at 08/18/2025 04:14AM

We continue to coordinate with the Meta Support team and are awaiting their inputs to progress with the investigation.
Our next update will be after 6 hours.

INVESTIGATING 3 days ago - at 08/17/2025 08:44AM

We continue to work with Meta Support and are awaiting their update to proceed with the investigation

INVESTIGATING 4 days ago - at 08/15/2025 04:48PM

We have engaged the Meta Support team and are currently waiting for an update from their side in order to progress with the investigation.

INVESTIGATING 4 days ago - at 08/15/2025 03:58PM

We are continuing to actively investigate the Meta integration issues.

INVESTIGATING 4 days ago - at 08/15/2025 02:41PM

We are currently investigating an issue affecting data ingestion from Meta Social Integrations, which may impact a small number of customers. Our team is actively working to identify the root cause. We will provide further updates as they become available.

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