Community Analytics Data Outage

This incident has now been resolved. If you need help with any more issues, please contact Support at https://khoros-care.kayako.com/ .

We’ve successfully restored the missing Analytics data, and results for August 25th are now visible. Our team will continue monitoring closely over the next 24 hours to ensure everything remains stable, and we’ll share another update at the end of the monitoring period.

We expect the job processing data for the 25th to be completed within two hours. We expect the jobs for the 26th and 27th to be completed by EOD tomorrow.

We have identified the issue and data regeneration is already in progress. We expect jobs to take several hours to complete. We will provide our next update within 6 hours or earlier if new information becomes available.