Outage in Khoros

Community pages return error 503 "Service Unavailable"

Resolved Minor
August 29, 2025 - Started about 2 months ago - Lasted 11 days
Official incident page

Incident Report

We are currently investigating the issue of some community pages returning error 503 "Service Unavailable".

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 03:09AM

The incident has been resolved

MONITORING about 1 month ago - at 09/08/2025 05:46AM

Our Infrastructure team is actively monitoring the system with enhanced safeguards in place to ensure stability. We will continue to share updates throughout the monitoring period

MONITORING about 1 month ago - at 09/05/2025 03:45AM

We will continue monitoring the systems to ensure ongoing stability. We will provide further updates once the extended monitoring period concludes.

MONITORING about 2 months ago - at 09/04/2025 02:58AM

We have extended monitoring for an additional 24 hours to ensure all systems are fully stable and operational.

MONITORING about 2 months ago - at 09/02/2025 03:49AM

We have continued monitoring the system and confirm that no issues have been reported in the past 24 hours. To ensure continued stability, we will extend monitoring for another 24 hours.

MONITORING about 2 months ago - at 09/01/2025 03:24AM

We are continuing to monitor the underlying infrastructure for another 24 hours to ensure ongoing stability. Additional updates will be shared once the extended monitoring period is complete.

MONITORING about 2 months ago - at 08/29/2025 02:10PM

A fix has been implemented, and the affected sites are now fully operational.
We will continue to closely monitor community metrics over the next 24 hours to ensure stability.
A final update will be shared once the monitoring period is complete.

MONITORING about 2 months ago - at 08/29/2025 08:58AM

We have received new reports of sites returning a 503 error. We are working on restoring access while we push for a long-term solution.

MONITORING about 2 months ago - at 08/29/2025 03:57AM

A fix has been implemented, and the affected sites are now fully operational.
We will continue to closely monitor community metrics over the next 24 hours to ensure stability.
A final update will be shared once the monitoring period is complete.

INVESTIGATING about 2 months ago - at 08/29/2025 01:41AM

We are currently investigating the issue of some community pages returning error 503 "Service Unavailable

MONITORING about 2 months ago - at 08/28/2025 11:41PM

The issue is currently resolved. We are monitoring the situation.

INVESTIGATING about 2 months ago - at 08/28/2025 10:15PM

We are currently investigating the issue of some community pages returning error 503 "Service Unavailable".

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