Outage in Khoros

Issue with Marketing Data Exports

Resolved Major
September 02, 2025 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

We identified an issue that affected Analytics Data Exports. Our Infrastructure team has taken corrective steps and is actively restoring the system. At this time, recovery is in progress and services are gradually returning to normal. We are continuing to monitor closely until full stability is confirmed. Thank you for your patience. We’ll provide further updates as restoration progresses.
Components affected
Khoros Social Marketing Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/04/2025 04:22AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/03/2025 04:42AM

A fix has been implemented and we are monitoring the results for the next 24 hours before marking the issue as resolved

IDENTIFIED about 2 months ago - at 09/02/2025 10:08AM

Our Infrastructure team is continuing to implement corrective measures. We are monitoring the situation closely as recovery progresses, and we appreciate your patience during this time. We’ll provide updates as restoration progresses.

IDENTIFIED about 2 months ago - at 09/02/2025 04:14AM

We identified an issue that affected Analytics Data Exports. Our Infrastructure team has taken corrective steps and is actively restoring the system.

At this time, recovery is in progress and services are gradually returning to normal. We are continuing to monitor closely until full stability is confirmed.

Thank you for your patience. We’ll provide further updates as restoration progresses.

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