Outage in Khoros

Missing Community Analytics data since August 29

Major
September 02, 2025 - Started 14 days ago
Official incident page

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Outage Details

We have identified an issue where Community Analytics data has not been populating since August 29. Our Infrastructure team is actively working to restore the missing Community Analytics data for this period. We will continue to share updates as progress is made toward full recovery.
Components affected
Khoros Community Analytics
Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 09/16/2025 03:36AM

We are continuing to monitor the situation following the successful completion and validation of the backfill process. Analytics data for all the dates is now accessible, and we will provide updates as we ensure the ongoing reliability of the streaming process.

MONITORING 1 day ago - at 09/15/2025 07:53AM

We are pleased to confirm the successful completion and validation of the September 14 backfill. Customers now have access to accurate and reliable Analytics data for this date. We will continue to closely monitor the streaming process to ensure sustained resolution.

Our team remains fully committed to maintaining the integrity and timeliness of the backfill process, and we will provide further updates as new milestones are achieved.

MONITORING 2 days ago - at 09/14/2025 05:49AM

We are pleased to confirm that the backfill for September 13th has been successfully completed and fully validated. Customers now have access to accurate and reliable Analytics data for this date, further advancing the restoration of historical coverage.

Our team remains committed to ensuring both the integrity and timeliness of the backfill process, and we will continue to share updates as additional milestones are reached.

MONITORING 3 days ago - at 09/14/2025 04:22AM

We are pleased to confirm that the backfill for September 12th has been successfully completed and fully validated. Customers can now rely on the availability and accuracy of Analytics data for this date, reflecting our ongoing commitment to ensuring data consistency and reliability.

In addition, the backfill process for September 13th has now been initiated. Our team is closely monitoring its progress to maintain both quality and timeliness, and we will continue to provide updates as this process advances toward completion.

MONITORING 3 days ago - at 09/13/2025 11:56PM

We are pleased to confirm that the backfill for September 11th has been successfully completed and fully validated, ensuring that customers now have access to accurate and reliable Analytics data for this date. This milestone represents continued progress in restoring comprehensive coverage across historical data.

Additionally, the backfill process for September 12th has commenced. Our team is actively overseeing the operation to ensure quality and consistency, and we will provide further updates as the process moves forward toward successful completion.

MONITORING 3 days ago - at 09/13/2025 08:24PM

We are pleased to confirm that the backfill for September 10th has been successfully completed and fully validated, ensuring both the accuracy and reliability of the regenerated data. You can be confident that Analytics for this date is now available and complete.
In parallel, the backfill process for September 11th has been initiated.
Our team is closely monitoring its progress to ensure smooth execution and timely validation. We will continue to share updates as this process advances toward completion.

MONITORING 3 days ago - at 09/13/2025 05:16PM

The backfill for September 9th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data.
In addition, the backfill process for September 10th is now underway.
We will continue to provide timely updates as this process advances.

MONITORING 3 days ago - at 09/13/2025 02:16PM

The backfill for September 8th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data.
In addition, the backfill process for September 9th is now underway.
We will continue to provide timely updates as this process advances.

MONITORING 3 days ago - at 09/13/2025 11:14AM

The backfill for September 7th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data.
In addition, the backfill process for September 8th is now underway.
We will continue to provide timely updates as this process advances.

MONITORING 3 days ago - at 09/13/2025 08:44AM

The backfill for September 6th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data.
In addition, the backfill process for September 7th is now underway.
We will continue to provide timely updates as this process advances.

MONITORING 3 days ago - at 09/13/2025 06:52AM

The backfill for September 5th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data.
In addition, the backfill process for September 6th is now underway.
We will continue to provide timely updates as this process advances.

MONITORING 3 days ago - at 09/13/2025 05:05AM

We are pleased to confirm that the backfill for September 4th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data.
In addition, the backfill process for September 5th is now underway.
We will continue to provide timely updates as this process advances.

MONITORING 4 days ago - at 09/12/2025 11:24PM

The backfill for August 31st has been successfully completed and validated. Analytics for this date are now accurate and fully reflected in your dashboards. With this, the backfill for the entire month of August is now complete.

We have also begun the backfill for September 4th. Data for this date will progressively appear as processing continues. Our engineering team is closely monitoring the process to ensure accuracy and consistency, and we will provide an update once the backfill is finalized.

MONITORING 4 days ago - at 09/12/2025 07:59PM

The backfill for August 30 is complete and has been validated. Analytics for this date should now be accurate and fully visible in your dashboards.

We have started the backfill for August 31. Data for this date will begin to appear progressively as the process advances. Our engineering team is actively monitoring the backfill to ensure accuracy and consistency, and we’ll provide an update when it completes.

MONITORING 4 days ago - at 09/12/2025 05:05PM

Our team has officially started the backfill process for August 30th. This means that Analytics data for this date is now being regenerated and will gradually begin to appear in your dashboards as the process advances. Our engineering team is carefully monitoring the backfill to ensure accuracy and consistency of the data being restored.
While the full completion may take some time, you can expect to see incremental progress as additional portions of the data become available.
Thank you for your continued patience and trust as we work to restore the remaining data.

MONITORING 4 days ago - at 09/12/2025 04:48PM

Our team has successfully completed the regeneration of data for September 3rd. We are now actively progressing with the regeneration of the remaining data for subsequent days. You may begin to observe additional Analytics data being populated as this process advances. We will continue to provide updates until the regeneration is fully completed.

Thanks for your continued patience.

MONITORING 4 days ago - at 09/12/2025 04:26PM

Our team is actively progressing with the regeneration of data from September 3rd. You may begin to observe Analytics data being populated as part of this process. We will continue to provide updates as the regeneration advances toward completion.
Thanks for your patience.

IDENTIFIED 4 days ago - at 09/12/2025 01:00PM

We have successfully processed Community Analytics data for August 29. Data for that date is now available. Our team is actively working on reprocessing the remaining missing dates. We will continue to provide updates as we make progress.

IDENTIFIED 5 days ago - at 09/12/2025 03:06AM

We encountered an additional issue during the backfill process, which has delayed regeneration and prevented it from progressing as expected. we have a dedicated team of Engineers actively working on resolving this at the earliest and will provide further updates as soon as possible.

IDENTIFIED 6 days ago - at 09/11/2025 03:29AM

We have successfully resolved the underlying infrastructure issues that were affecting data generation. The system is now functioning as expected and has already generated data for September 2nd.

Going forward, data generation is expected to run automatically on an estimated 12-hour cycle for 1 day of data. Please note this timing is approximate and may vary slightly depending on system load. We are regenerating historical data sequentially, including for customers who experienced missing data starting from August 29th.

At this stage, no further issues are anticipated. We are actively monitoring the process to ensure accuracy and continuity of data generation.

IDENTIFIED 7 days ago - at 09/10/2025 03:26AM

Our Infrastructure team has encountered additional technical complications during the Community Analytics data recovery process that have caused delays beyond our initial estimates.

We have identified the root causes of these complications and are implementing enhanced recovery procedures to address them systematically. Our team is working diligently to overcome these technical challenges while ensuring data integrity throughout the restoration process.

We appreciate your patience as we work through these complex infrastructure issues. We will continue to provide updates as we make progress on the remaining data recovery.

IDENTIFIED 8 days ago - at 09/09/2025 04:42AM

Our Infrastructure team continues to work toward full restoration of Community Analytics data. We have also identified reports of missing data beginning August 29 for a few communities, and are actively addressing this as part of the recovery effort.

The process is taking longer than anticipated due to technical complications, but we are systematically working through them to ensure complete and accurate data recovery. We will continue to provide regular updates until full restoration is achieved.

Thank you for your continued patience.

IDENTIFIED 9 days ago - at 09/08/2025 03:49AM

Our Infrastructure team has completed data recovery through September 1st. We're now addressing the remaining missing data.

The recovery is taking longer than anticipated due to technical complications, but we're resolving them systematically. We'll keep you updated as we progress toward full restoration.

Thanks for your patience.

IDENTIFIED 11 days ago - at 09/05/2025 10:00AM

We are continuing to monitor the progress as our Infrastructure team implements the required changes for the issue causing delays in the regeneration of Analytics data. We will continue to maintain regular updates until the process is concluded.

IDENTIFIED 12 days ago - at 09/05/2025 03:50AM

The Infrastructure team continues to implement the required changes for the regeneration of Analytics data. We will maintain regular updates until the process is concluded.

IDENTIFIED 13 days ago - at 09/03/2025 09:32AM

We have identified the root cause of the issue that is delaying the regeneration of Analytics data. Our Infrastructure team is actively working on implementing a fix.

MONITORING 13 days ago - at 09/03/2025 04:49AM

The regeneration and processing of Community Analytics data is still ongoing. Our team continues to monitor progress, and we will share further updates until the process is fully complete.

MONITORING 14 days ago - at 09/02/2025 07:02AM

We have begun to process the data for the period. The process will continue over the next few hours.

We will provide further updates as they become available.

IDENTIFIED 14 days ago - at 09/02/2025 05:27AM

We have identified an issue where Community Analytics data has not been populating since August 29. Our Infrastructure team is actively working to restore the missing Community Analytics data for this period. We will continue to share updates as progress is made toward full recovery.

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