Outage in Khoros

Community replies not ingesting into Care

Resolved Minor

September 02, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating an issue where replies are not ingesting into Care since Sep 1

Components affected

Khoros CARE and Community Integration

Trusted by 1,000+ teams

Be the First to Know When Vendors Go Down

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/05/2025 06:57AM

We have validated that replies are now being correctly ingested. We will ensure that all replies for the duration of this issue have been ingested; if you face any new problems, please reach out to us through the usual channels.

MONITORING 8 months ago - at 09/05/2025 04:14AM

We have not seen new reports of the issue and are continuing to monitor this.

MONITORING 8 months ago - at 09/04/2025 06:44AM

We have implemented a fix for this issue and are monitoring the situation. Please reach out if you still experience any issues related to this.

IDENTIFIED 8 months ago - at 09/04/2025 04:15AM

The issue has been identified and we are actively working towards a fix.

INVESTIGATING 8 months ago - at 09/03/2025 09:19AM

We are continuing to investigate issues related to replies failing to ingest into Care. We will provide further updates as we make progress.

INVESTIGATING 8 months ago - at 09/02/2025 07:18PM

We are currently investigating an issue where replies are not ingesting into Care since Sep 1

Latest Khoros outages

[EMEA] Community Analytics Data not Coming Up - 3 days ago

[Khoros Community Classic] 403 Forbidden Error - 13 days ago

[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward - 14 days ago

[AMER] Community posts are not being ingested into Care - 21 days ago

Some Khoros Community instances are down with error 500 - 22 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook