Outage in Khoros

Community replies not ingesting into Care

Resolved Minor
September 02, 2025 - Started 14 days ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue where replies are not ingesting into Care since Sep 1
Components affected
Khoros CARE and Community Integration
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/05/2025 06:57AM

We have validated that replies are now being correctly ingested. We will ensure that all replies for the duration of this issue have been ingested; if you face any new problems, please reach out to us through the usual channels.

MONITORING 11 days ago - at 09/05/2025 04:14AM

We have not seen new reports of the issue and are continuing to monitor this.

MONITORING 12 days ago - at 09/04/2025 06:44AM

We have implemented a fix for this issue and are monitoring the situation. Please reach out if you still experience any issues related to this.

IDENTIFIED 12 days ago - at 09/04/2025 04:15AM

The issue has been identified and we are actively working towards a fix.

INVESTIGATING 13 days ago - at 09/03/2025 09:19AM

We are continuing to investigate issues related to replies failing to ingest into Care. We will provide further updates as we make progress.

INVESTIGATING 14 days ago - at 09/02/2025 07:18PM

We are currently investigating an issue where replies are not ingesting into Care since Sep 1

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