Outage in Khoros

Community replies not ingesting into Care

Resolved Minor
September 02, 2025 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating an issue where replies are not ingesting into Care since Sep 1
Components affected
Khoros CARE and Community Integration

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/05/2025 06:57AM

We have validated that replies are now being correctly ingested. We will ensure that all replies for the duration of this issue have been ingested; if you face any new problems, please reach out to us through the usual channels.

MONITORING about 1 month ago - at 09/05/2025 04:14AM

We have not seen new reports of the issue and are continuing to monitor this.

MONITORING about 2 months ago - at 09/04/2025 06:44AM

We have implemented a fix for this issue and are monitoring the situation. Please reach out if you still experience any issues related to this.

IDENTIFIED about 2 months ago - at 09/04/2025 04:15AM

The issue has been identified and we are actively working towards a fix.

INVESTIGATING about 2 months ago - at 09/03/2025 09:19AM

We are continuing to investigate issues related to replies failing to ingest into Care. We will provide further updates as we make progress.

INVESTIGATING about 2 months ago - at 09/02/2025 07:18PM

We are currently investigating an issue where replies are not ingesting into Care since Sep 1

Latest Khoros outages

[Khoros Marketing] Publishing Failure for Posts with Media - 4 days ago
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
Email OTP delivery impacting sign-in — Khoros Care & Marketing - 15 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook