Outage in Khoros

Timeout and 500 issues

Resolved Minor
September 08, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

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Outage Details

Our infrastructure team is investigating an issue where pages take longer than expected to load.
Components affected
Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/10/2025 02:37AM

Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

MONITORING 6 days ago - at 09/10/2025 02:36AM

Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

MONITORING 7 days ago - at 09/09/2025 04:50AM

We are continuing to closely monitor the system, and it has remained fully stable for the past 12 hours. At this time, all services are performing as expected, and no further issues have been observed. We’ll continue active monitoring and will provide an update if anything changes.

MONITORING 8 days ago - at 09/08/2025 04:14PM

A fix has been implemented, and we are now monitoring the results.

IDENTIFIED 8 days ago - at 09/08/2025 11:47AM

Web node capacity is being expanded. Service performance will improve as changes take effect.

INVESTIGATING 8 days ago - at 09/08/2025 10:33AM

Our infrastructure team is investigating an issue where pages take longer than expected to load.

Latest Khoros outages

Inbound Conversations and Analytics Impact - about 20 hours ago
Khoros Care Chat Issues - 1 day ago
Social Publishing issue for Facebook and Instagram - 4 days ago
[Khoros Community] 502 Bad Gateway ERROR affecting preprod instances - 7 days ago
Intermittent 502 Bad Gateway errors - 13 days ago

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