Outage in Khoros

Timeout and 500 issues

Resolved Minor
September 08, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Our infrastructure team is investigating an issue where pages take longer than expected to load.
Components affected
Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/10/2025 02:37AM

Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

MONITORING about 1 month ago - at 09/10/2025 02:36AM

Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

MONITORING about 1 month ago - at 09/09/2025 04:50AM

We are continuing to closely monitor the system, and it has remained fully stable for the past 12 hours. At this time, all services are performing as expected, and no further issues have been observed. We’ll continue active monitoring and will provide an update if anything changes.

MONITORING about 1 month ago - at 09/08/2025 04:14PM

A fix has been implemented, and we are now monitoring the results.

IDENTIFIED about 1 month ago - at 09/08/2025 11:47AM

Web node capacity is being expanded. Service performance will improve as changes take effect.

INVESTIGATING about 1 month ago - at 09/08/2025 10:33AM

Our infrastructure team is investigating an issue where pages take longer than expected to load.

Latest Khoros outages

[Khoros Marketing] Publishing Failure for Posts with Media - 4 days ago
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
Email OTP delivery impacting sign-in — Khoros Care & Marketing - 15 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago

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