Outage in Khoros

[Khoros Community] 502 Bad Gateway ERROR affecting preprod instances

Resolved Major
September 09, 2025 - Started 7 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently investigating an issue with Khoros preprod instances throwing 502 Bad Gateway errors. As per the current investigation, the behavior only affects preprod instances; production and staging instances are not affected.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/10/2025 04:00AM

This incident has been resolved

MONITORING 7 days ago - at 09/09/2025 11:23AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 09/09/2025 10:06AM

We are currently investigating an issue with Khoros preprod instances throwing 502 Bad Gateway errors.
As per the current investigation, the behavior only affects preprod instances; production and staging instances are not affected.

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